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Reputation Management, Done Correctly
Reviews Matter

Reviews Matter

How oftendo you look up a review before buying a product or service? Statistics say that 77% of consumers read reviews before making a purchase and some of them may be your customers! The use of reviews to assist in making purchase decisions is growing and is fueled...
Nothing we can do about that, right?

Nothing we can do about that, right?

People often assume that nothing can be done about cleaning up their poor online reputation, but this is definitely not the case. Every occasion presents different issues and therefore, needs different solutions. Your professional reputation management team should be...
How To Respond – Simple Rules

How To Respond – Simple Rules

Everybody has their own idea of what customer service is and is not. The impact of the wrong customer service practise can turn exisiting and potential customers away and that meams lost business, espcially when those sutomers complain about bad service online. We...